PHOENIX, Aug. 7 /PRNewswire-FirstCall/—America West Airlines (NYSE: AWA) announced today that it ranked in the top three major airlines in all operational statistics as stated in today`s U.S. Department of Transportation (DOT) Air Travel Consumer Report. As a result, all 12,000 America West employees will receive the first incentive bonus payment for meeting operational goals.
America West`s on-time performance was 85.2 percent for the month of June 2003, which is the best June performance since 1993. Customer complaints to the DOT dramatically declined 68.1 percent to 0.61 per 100,000 passengers, which represents the airline`s best performance in this category since June 1996. America West also had a record 12 days with zero flight cancellations, which resulted in the airline canceling only 0.2 percent of its flights during the month of June. Additionally, America West reported 3.12 mishandled bags per 1,000 passengers, a significant improvement of 15.7 percent from June 2002.
“Our employees know that providing consistently strong operational performance is important for the airline`s success, and they have proven once again that with their teamwork and dedication, America West is an industry leader,” said Jeff McClelland, executive vice president and chief operating officer.
The airline implemented an incentive program in March 2003 to reward employees based on operational performance statistics as posted in the DOT monthly report. The program is designed to reward employees with a $50 payment every month in which America West ranks among the top three major airlines in either on-time performance and/or customer complaints. Additionally, for every month America West ranks number one in on-time performance, employees will be rewarded with $100.
“Our employees are very deserving of the performance bonuses they will receive for the airline`s outstanding operation in June. We look forward to making many more payments in the future,” added McClelland.
Founded in 1983 and proudly celebrating its 20-year anniversary in 2003, America West Airlines is the nation`s second largest low-fare airline and the only carrier formed since deregulation to achieve major airline status. Today, America West serves 92 destinations in the U.S., Canada and Mexico.