FlyBE. First Amongst the Low Costs

29th Jul 2003

FlyBE., the UK?s third largest low cost carrier, ranks number one with
price-conscious UK passengers.  A recent study published by the Air
Transport Users Council (AUC) shows that FlyBE. received fewer complaints
than their low cost competitors Ryanair, easyJet and bmi baby.

The AUC received only 24 complaints against FlyBE., between 01 April 2002
and 31 March 2003, with Ryanair and easyJet amassing 201 and 106 grievances
respectively.  The report takes into account such criticisms as mishandled
baggage, flight cancellations and poor in-flight service.

“When we relaunched as a low fare airline last year, we took steps to ensure
our passengers didn?t compromise on service or comfort,” said Jonathan
Breedon, FlyBE.?s Director of Ground Services.  “We operate from convenient,
regional airports, we pride ourselves on our punctuality, we offer our
passengers pre-assigned seating with no overbooking and all our promises are
backed up by our comprehensive Customer Charter.  Obviously passengers are
attracted by our low fares, but they return to us for the quality of our
Last week FlyBE. celebrated its first birthday, announcing the phenomenal
success of its Internet booking system with 80% of all reservations now
being made online.  In 2001/2 just 6% of FlyBE.?s bookings were made at, making this one of the fastest transitions of a business
platform in corporate history.

FlyBE. is now firmly established as the UK?s third largest low cost carrier.
The airline serves 17 UK airports and 20 international destinations, with
principal hubs at Birmingham, Belfast, the Channel Islands and Southampton.
FlyBE. is also establishing a low fares hub at Exeter, which will commence
flights to Alicante, Malaga, Murcia, Belfast City, Edinburgh and Glasgow
from next March.  Passengers can book online at, by calling
reservations on 08705 676 676 or by visiting travel agents.




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