Virgin Atlantic has increased the number of its call centre staff on duty in order to cope with the extra demand created by BA staff’s strike action. Many staff volunteered to work over and above their normal shift hours to deal with the flood of enquiries and bookings created by the chaos at Heathrow’s Terminals 1 and 4. Bookings doubled at the call centre this weekend at the height of the walk out and have continued at record levels this week. Staff at Heathrow airport also assisted many stranded BA passengers by rebooking them on Virgin flights across its twenty two destinations worldwide.
Sir Richard Branson, chairman of Virgin Atlantic, commented;
“The BA strike took everyone by surprise and as a result we experienced an unprecedented surge in bookings this weekend. I would like to thank the Virgin Atlantic staff who volunteered to work around the clock both at the airport and call centres. It is a tribute to them that we managed to cope so well with the thousands of passengers who transferred over to us when they found themselves stranded by the strike action. We are now fully prepared for the continued high levels of bookings we expect over the coming days and weeks.”
Business class passengers wishing to book with Virgin Atlantic should call the dedicated Upper Class booking line on 01293 747500. All other passengers should contact Virgin Atlantic Reservations on 01293 747747. Passengers can also book directly on the website on www.virgin.com/atlantic where all bookings benefit from a £10 online booking discount.