Dear Customers - I would like to apologise unreservedly to those thousands of holidaymakers and business passengers whose travel plans have been disrupted as a result of unofficial industrial action over the last few days at London Heathrow Airport.
We recognise that we have not provided the level of service that our customers have come to expect from British Airways.
An apology is cold comfort to those people who have had to wait hours and, in some cases, days to travel with us. We are working around the clock to get the operation working normally again.
Once again, I am sorry for any problems you have encountered.
Yours sincerely - Rod Eddington