US Airways and Northwest e-tickets

ARLINGTON, Va., July 22, 2003—US Airways today began offering its customers “interline” electronic ticketing capabilities with Northwest Airlines, enabling travelers to use a single e-ticket for itineraries that include travel on both carriers.
Under this agreement with Northwest, US Airways now has interline e-ticketing agreements on itineraries that include travel on United, Continental Airlines and American Airlines, enabling customers to travel on one e-ticket.

“E-tickets are now used by 92 percent of our customers,” said Kerry Carstairs, US Airways vice president of direct distribution. “By adding Northwest to our growing list of interline e-ticket-capable carriers, even more of our customers can enjoy the time-saving benefits of e-ticket travel.”

Interline e-ticket technology allows customers to use a single e-ticket issued by US Airways for an itinerary that also includes travel on Northwest. It also enables US Airways to accommodate Northwest customers holding e-tickets on changed itineraries. Previously, holders of Northwest tickets were required to acquire a paper ticket from US Airways or obtain a refund and purchase a new ticket on Northwest, if their flight reservations were changed from Northwest to US Airways, and vice versa.

US Airways customers will also have the flexibility of traveling on a Northwest flight during irregular operational conditions, such as weather disruptions, without the additional time and effort needed to obtain a paper ticket.

Interline e-tickets for itineraries that include travel on both US Airways and Northwest can be issued immediately on Northwest’s Web site at nwa.com, through US Airways’ or Northwest’s reservations representatives, or at either carriers’ airport or city ticket offices. Northwest interline e-tickets are not available from usairways.com.

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E-ticketed US Airways customers can check-in for their flights online at usairways.com, or at one of the airline’s 435 Self-Service Check-In kiosks located in 81 airports throughout the U.S. Canada, Puerto Rico and the Virgin Islands. Already, more than half of all eligible US Airways customers choose self-service check-in.

US Airways is the nation’s seventh-largest airline, serving nearly 200 communities in the U.S., Canada, Mexico, the Caribbean and Europe. Most of its route network is concentrated in the eastern U.S., where it is the largest air carrier east of the Mississippi. US Airways, US Airways Shuttle and the US Airways Express partner carriers operate over 3,300 flights per day. For more information on US Airways flight schedules and fares, contact US Airways online at usairways.com.

Reporters needing additional information should contact US Airways Corporate Affairs at (703) 872-5100.

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