easyJet proves once again that it is at the forefront of e-commerce with the introduction of pioneering online functionality designed to make life easier and more convenient for its customers.
The airline has already led the way by actively encouraging customers to buy their seats through the Internet, and the fact that over 90% of all sales are now made online illustrates that customers feel very comfortable booking flights in this way. But easyJet recognises that customers may wish to refer to their bookings once they have purchased their seats, and this new online feature allows customers to look up the details of their bookings 24 hours a day. Previously this meant the inconvenience of ringing the easyJet call centre.
Customers can check their flight number, departure or arrival times, booking reference, or even request a replacement confirmation email. It also allows customer to retrieve details of the great offers available on car hire, hotels, travel insurance, and transport to and from the airport - deals that are tailored to each specific trip.
Once customers have registered their details - a process that is very quick and easy to complete - they will be able to access information about their bookings simply and securely.
As the first European low-cost airline to introduce this trail-blazing functionality, easyJet has once again shown that it is ahead of the field, and several steps ahead of its competitors.