Thanks to enhanced cooperation, Lufthansa and United Airlines passengers are now able to enjoy the benefits of electronic ticketing on almost three times as many routes as before. From 1 July 2003, electronic tickets (etix) are available for all United Airlines destinations in the US, in addition to the more than 100 destinations in 40 countries already served by Lufthansa and its partners. Through the latest collaboration between the two airlines, their joint etix network is expanded to include over 270 destinations worldwide. Electronic Lufthansa tickets, which are also valid on flights operated by the existing Lufthansa partners Eurowings and the Austrian Airlines Group, can be combined with United Airlines flights in future.
Pre-flight services: Passengers will receive their boarding pass either at the check-in counter or at a check-in terminal. Lufthansa passengers travelling within the US will be able to check in at United`s self-service units, while United passengers travelling on Lufthansa domestic and European routes will be able to use any of the more than 300 Lufthansa Quick Check-in terminals with their Mileage Plus card. Furthermore, Lufthansa and United Airlines have now enhanced the communication between their flight reservation systems. Being able to access the partner`s flight information will further enhance customer service.
Mobile services and Miles & More: Passengers can check in for Lufthansa operated flights by phone - from the office, from home or on their way to the airport. For flights outside the United States, they may also check-in online or via a WAP-enabled phone. Boarding passes can be picked up at the quick check-in terminals or check-in counters. Use of mobile services with United Mileage plus Cards is possible on LH operated flights by end of 2003. The enhanced Lufthansa-United cooperation will bring added benefits for Miles & More and Mileage Plus participants. Starting in July, joint award tickets can also be booked electronically.
The cooperation enhancement project, introduced last November, has widened the cooperation between Lufthansa and United Airlines. The aim is to integrate both partners` core processes more closely in order to secure and expand their current market position on North Atlantic routes. As always, the key factor in all considerations is the benefit to the customer.