United Airlines Reaches Milestone

18th Jun 2003

CHICAGO, June 18, 2003 - United Airlines, Inc. (OTCBB: UALAQ.OB) today announced that it has reached the 10 million-user milestone for its popular EasyCheck-in units. The carrier began the installation in July 2001 and to date it has 522 units in 26 airports in the United States. In addition, in August the units will feature a new functionality that will allow a significant percentage of customers traveling from the United States to international destinations to check in using the EasyCheck-in kiosks.
“Our customers have asked us for more of the EasyCheck-in units, and we continue to make them available with increased functionality throughout the airports we serve,” said John Tague, United’s executive vice president - Customer. “The milestone we have reached today is very important for us and for the customer’s airport experience, as it helps them speed through the airport by issuing their boarding document in less than 60 seconds and proceed directly to a security checkpoint without having to wait in line at the check-in counter.”

More than 10 million United customers have used EasyCheck-in self-service units to quickly check-in for a flight, choose their seat assignments and obtain their boarding pass when traveling domestically with a United electronic ticket. EasyCheck-in allows airport employees to offer more personalized service in front of the ticket counter and focus on more complex transactions. United will deploy EasyCheck-in at 50 more airports by early 2004.

The newest EasyCheck-in locations include Orange County, CA.; Dallas, TX. and Atlanta, GA.; and by month’s end Boise, ID.; Phoenix, AZ. and San Jose, CA., will have the units.

For a tour and demo of EasyCheck-in, please visitÊwww.united.com/easydemo.

In 2002, United`s employees broke 35 company records and achieved the best overall operational performance in the company`s 77-year history. United Airlines finished 2002 ranked No. 1 in the industry in domestic on-time performance, according to the official U.S. Department of Transportation`s Air Travel Consumer report. United operates more than 1,700 flights a day on a route network that spans the globe. News releases and other information about United can be found at the company`s website atÊ www.united.com





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