US Airways Deploys More Self-Service

5th Jun 2003

ARLINGTON, Va., June 4, 2003Ê—US Airways has increased the number of Self-Service kiosks in airports to 419 from 252 in February 2003, and e-ticket eligible customer usage of the kiosks exceeded 50 percent for the first time in May 2003.

Customers can now check in at one of the 419 Self-Service kiosks at 81 cities throughout the US Airways system, including destinations served by US Airways Express. In February 2003, US Airways had 252 Self-Service kiosks in 49 airports. In May, an average of 51 percent of the over two million electronically ticketed passengers utilized kiosks to obtain a boarding pass and select other personal travel preferences.

“Through the installation of additional kiosks, US Airways has reduced check-in times to as little as 45 seconds and has enhanced the airport experience for customers by taking the wait out of travel,” said Al Crellin, US Airways executive vice president of operations.

Customers using kiosks can check baggage, select or change seats, obtain receipts, add their Dividend Miles number and purchase First Class upgrades. US Airways has also implemented an enhancement that allows the purchase of one-way same day tickets. In US Airways Shuttle markets in Washington, Boston and New York, customers can use kiosks to purchase Sedan Service and have a car waiting for them upon arrival at their Shuttle destination.

Dividend Miles members earn 1,000 bonus miles for first time use of US Airways Self-Service kiosks to either purchase tickets or check in for flights. Members will receive 50 bonus miles for each use thereafter. This offer is valid for travel through Sept. 30, 2003 within the U.S. on US Airways, US Airways Shuttle or the US Airways Express carriers. Bonus Miles will appear in the Dividend Miles account within three weeks after travel is complete.


Customers who make changes to their flight plans prior to departure directly with US Airways Reservations are still eligible to check in using the kiosk. Self-service kiosks are available for use to all U.S. destinations including San Juan, St Croix and St. Thomas, and by fall 2003, check-in for international destinations will be available.

US Airways, the US Airways Express carriers and US Airways Shuttle provide service to nearly 200 destinations worldwide, including 37 states in the U.S. In the Caribbean, US Airways serves Antigua, Aruba, Barbados, Belize, Bermuda, Cancun, Cozumel, Grand Bahama Island, Grand Cayman, Grenada, Montego Bay, Nassau, Providenciales, Punta Cana, San Juan, Santo Domingo, St. Kitts, St. Lucia, St. Thomas, St. Maarten, and St. Croix. US Airways Express also serves North Eleuthera, Governors Harbour, Marsh Harbour and Treasure Cay from select cities in Florida. In Canada, US Airways serves Toronto, Montreal and Ottawa. US Airways’ European destinations are Amsterdam, Dublin, Frankfurt, London, Madrid, Manchester, Munich, Paris, Rome and Shannon.

Reporters needing additional information should contact US Airways Corporate Communications at (703) 872-5100.



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