United Airlines today announced that its industry-leading EasyUpdate service has been expanded to support Microsoft .NET Alert so customers can receive important flight notifications—via instant messaging—to their personal computers or mobile devices.Ê There are currently more than 100 million Microsoft instant messaging users worldwide.
“United is the first airline to offer instant messaging notifications to its customers,” said John Tague, Executive Vice President - Customer.Ê “This innovation builds on United’s commitment to provide customers with flexible and convenient communication options.Ê Given the popularity of instant messaging, we felt that incorporating this popular Microsoft technology into our EasyUpdate service would meet the needs of a great number of our customers.Ê Also, the urgency of flight information makes instant message notifications via Microsoft . NET Alerts a unique way for customers to stay updated. “
EasyUpdate delivers travel notifications regarding flight departures, delays, cancellations, rebooking, seat upgrades and schedule change information.Ê Customers select the notifications they want to receive and where they want to receive them.Ê They can request any number of notifications to be sent to any combination of devices they choose.Ê In addition to Microsoft .NET Alert notifications, customers can receive a phone call at home, at work, on their cell phone, receive an email, a fax or a message in their pager or other text-enabled wireless device.
To sign on, customers need to log on to united.com/easyupdate and enroll using their Mileage Plus number.Ê Once registered, EasyUpdate will automatically activate every time they fly with United.
United Airlines offers more than 1,550 flights a day on a route network that spans the globe.Ê News releases and other information about United Airlines can be found at the company’s website, www.united.com.