PHOENIX, May /PRNewswire-FirstCall/—As reported in the U.S. Department of Transportation (DOT) Air Travel Consumer Report released today, America West Airlines` (NYSE: AWA) domestic on-time performance was 79.5 percent for the month of March 2003, which was a sizeable increase from February`s performance of 72.2 percent. In Phoenix, where America West operates its main hub, 85.1 percent of the airline`s flights arrived on time in March, a significant improvement of 16.6 percent from February. The airline cancelled 1.2 percent of its flights in March.
Additionally, America West reported 3.52 mishandled bags per 1,000 customers, which was an 18.3 percent improvement from February. The airline also saw a double-digit improvement in customer complaints, which were 1.09 per 100,000 customers in March, or a 12.8 percent decrease from February.
“We`re pleased with the improvement we made during America West`s busy spring break month of March compared to the month of February and foresee an even bigger improvement in our on-time performance for April,” said Jeff McClelland, executive vice president and chief operating officer. “We continue to focus on providing our customers with the best possible service.”
Founded in 1983 and proudly celebrating its 20-year anniversary in 2003, America West Airlines is the nation`s second largest low-fare airline and the only carrier formed since deregulation to achieve major airline status. Today, America West serves 93 destinations in the U.S., Canada and Mexico.