ATLANTA, March 26, 2003 - Delta Air Lines (NYSE:DAL) this week was recognized by the United Way, an international charitable organization, for its donation of computers to the new United Way 2-1-1 Call Center facility which will serve the Central Savannah River Area (CSRA). In partnership with United Way since 1999, Delta and its employees contribute more than $2.8 million to the organization annually.
“Delta and our Augusta Call Center employees are proud to present these computers to the United Way,” said Debbie Siek, vice president, Reservation Sales and Customer Care. “We are especially pleased these computers Êwill help make the United Way of the CSRA Ê2-1-1 Call Center possible.”
United Way 2-1-1 Call Centers are similar to other three-digit information services numbers such as 4-1-1. Callers dialing 2-1-1 will speak with Êa representative who will Êprovide important information and access to virtually every health and human services organization or agency within the CSRA. United Way of Atlanta started the first call center in 1997. ÊOther call centers are being established across the country.
“We will make great use of the computers,” said Dan Blanton, 2003 Board of Directors chair of the United Way of the CSRA during his presentation to Delta Air Lines. “In addition, two of our agency partners also will benefit.”
Delta’s Augusta, Ga., Call Center opened in March, 1999. ÊToday, this Call Center employs approximately 200 people. Delta’s Augusta Call Center Êstaff has forged a strong partnership with the United Way of the CSRA through financial contributions and community support.
“We understand the critical role a call center plays within an organization and hope this hardware will provide the United Way of the CSRA and its agency partners with cost savings and other community service benefits,” Siek said.
Delta Air Lines has 20 Reservation Contact Centers in locations around the world where more than 5,800 employees handle 91 million customer contacts annually. Delta Contact Centers are located in Atlanta and Augusta, Ga.; Huntsville and Montgomery, Ala.; Dallas, Texas; Boston, Mass.; Cincinnati, Ohio; Miami and Tampa, Fla.; Salt Lake City, Utah; Los Angeles; Montreal; London; Tokyo; Istanbul, Turkey; Rio de Janeiro, Brazil; Santiago, Chile; Moscow and St. Petersburg, Russia; and Mumbai, India.
ÊDelta Air Lines, the world’s second largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offers 5,643 flights each day to 438 destinations in 78 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.