DENVER (March 17, 2003) - Frontier Airlines (Nasdaq: FRNT) today announced it will implement additional flexibility to its current ticketing policies if the U.S. Department of Homeland Security declares a “Level Red” advisory, or in the event of a war in Iraq. The airline said it will issue a separate press release if the policy is implemented. Details of the policy are outlined below:
1. The new policy will allow customers holding previously issued tickets for travel commencing within 90 days of the start of military action or a “Level Red” advisory to make a one-time itinerary change without incurring the standard administrative fee. The new itinerary must reflect travel that occurs within the same 90-day period.
2. The policy will also apply to customers flying on EarlyReturns redemption miles.
3. The policy pertains to the airline`s entire route system, including Mexico destinations and markets served by Frontier JetExpress.
4. Customers must call Frontier Airlines reservations at 1-800-432-1FLY (1-800-432-1359) before their first travel date in order to receive the administrative fee waiver. Customers may also ask their travel agent to rebook their flight.
5. Customers must qualify for all of the requirements of the new fare, and will be responsible for any difference in fare.
6. Customers mid-trip on the day the policy is implemented will be allowed to change their return plans by standing by for other Frontier flights, at no charge, during the first seven days that the policy is in effect.
Denver-based Frontier Airlines employs approximately 3,100 aviation professionals and is the second largest jet service carrier at Denver International Airport. Frontier and its regional jet partner Frontier JetExpress offer service to 39 cities. Frontier`s fleet consists of 35 aircraft, which feature a single-class configuration. In 2002, for the fourth consecutive year, Frontier`s maintenance and engineering department has received the Federal Aviation Administration`s highest award, the Diamond Certificate of Excellence. This award signifies 100 percent of the airline`s maintenance and engineering employees have completed advanced aircraft maintenance training programs. In April 2002, Entrepreneur ranked Frontier one of two “Best Low-Fare Airlines.” Frontier provides capacity information and other operating statistics on its Web site, which may be viewed at www.frontierairlines.com.