Book United with Confidence

7th Mar 2003

United Airlines (NYSE - UAL) today announced changes to its travel policies to address the needs of customers who want to purchase tickets for future travel but are concerned about the unsettled international environment.

“We want our customers to know that they should feel confident about booking future business trips or spring vacations,” said Chris Bowers, senior vice president - Sales and Reservations. “If a military conflict should begin, United Airlines will be providing support and flexibility for customers to change plans. “
United’s policy changes, if a war begins, are as follows:
*  For customers who choose to postpone travel, the full value of the unused ticket will be applied toward the purchase of a new ticket with no change fee. Future reservations will be subject to availability and applicable fare rules.
* Customers with domestic itinerary tickets issued before the start of a military conflict may postpone their travel through September 1, 2003.
* Customers with international itinerary tickets issued before the start of a military conflict may postpone their travel through December 31, 2003.
* To be eligible, customers who choose to postpone their travel will need to contact United prior to their originally scheduled departure.
* For customers enroute who want to change their travel plans, United will assist with rebooking and will waive change/cancellation fees for a specified period of time.
* Specific travel dates will apply to these policies and in the event of war, United will communicate publicly the effective dates of the airline’s revised travel policies.

United will continue to monitor the situation and make appropriate changes to its policies as necessary. United works closely with the Transportation Security Administration (TSA) to ensure customers the highest level of safety and security standards.

United operates more than 1,700 flights a day on a route network that spans the globe. News releases and other information about United may be found at the company’s website at





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