Continental Adds Flexibility to Transatlantic

Continental Airlines (NYSE: CAL) today introduced a new policy that offers additional near-term flexibility to enable customers purchasing tickets for transatlantic travel to make certain changes without paying administrative service charges.
Under the policy, customers who purchase tickets between March 5, 2003, and March 31, 2003, for transatlantic travel on Continental-operated aircraft and on codeshare flights operated by Virgin Atlantic may make changes to restricted, published-fare, non-refundable tickets through May 31, 2003. Changes must be made no later than three days before the originally scheduled departure date. Customers may opt to change their destinations, travel dates or class of service without penalty, provided the new travel dates commence on or before Dec. 31, 2003.
“We hope this new flexibility gives customers additional confidence in making their travel plans,” said Jim Compton, Continental senior vice president - pricing and revenue management.
Restricted tickets purchased during this period may be exchanged one time for travel to any destination in Continental`s worldwide network. Customers will be charged for any difference in fares applicable to peak travel periods, day of week, booking class or cabin, and where taxes have been increased. The original ticket will be used as a credit toward the higher fare. Travel credit will be given to the customer when changes result in a lower price.
Continental`s new transatlantic travel policy applies to all restricted, published, non-refundable fares purchased between March 5, 2003, and March 31, 2003, for flights originating worldwide on Continental-operated aircraft and on codeshare flights operated by Virgin Atlantic. Tickets may be changed without penalty one time at any time prior to May 31, 2003, for travel commencing on or before Dec. 31, 2003. Customers may opt to change their destinations, travel dates or class of service without penalty, for travel to any destination in Continental`s worldwide network. The policy applies to Continental, Continental Express, Continental Connection and to codeshare flights operated by Virgin Atlantic. Other Continental partners are not included. Changes must be made no later than three days prior to the originally scheduled departure date. Customers will be charged for any difference in fares applicable to peak travel periods, day of week, booking class or cabin, and where taxes have been increased. The original ticket will be used as a credit toward the higher fare. Travel credit will be given to the customer when changes result in a lower ticket price. Customers must adhere to any advance purchase, minimum stay and maximum stay requirements. The names of passengers traveling must remain the same as the original tickets. All changes to dates and destinations are subject to availability. In the event of a no-show, the customer will not be eligible to rebook or have the original ticket reissued under this policy. Applicable cancellation penalties will be applied. Refunds are not allowed for nonrefundable tickets. Applicable change fees will be waived if all conditions of the transatlantic travel policy and fare rules are met.
Continental Airlines is the world`s seventh-largest airline and has more than 2,000 daily departures. With 131 domestic and 93 international destinations, Continental has the broadest global route network of any U.S. airline, including extensive service throughout the Americas, Europe and Asia. Continental has hubs serving New York, Houston, Cleveland and Guam, and carries approximately 41 million passengers per year on the newest jet fleet among major U.S. airlines. With 48,000 employees, Continental is one of the 100 Best Companies to Work For in America. In 2003, Fortune ranked Continental highest among major U.S. carriers in the quality of its service and products, and No. 2 on its list of Most Admired Global Airlines. For more company information, visit continental.com .
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