United`s Industry-Leading Performance

United Airlines (NYSE: UAL) today announced that the airline has started 2003 exactly as it finished 2002 - number one in the U.S. Department of Transportation’s domestic on-time performance rankings. In the official U.S. Department of Transportation’s Air Travel Consumer report issued earlier today, United led the industry with 88.1% of its flights arriving on-time or early in January. United also had the lowest percentage of flight cancellations among major airlines and had the third-lowest percentage of consumer complaints.
“I want to thank our employees for sending a strong message to our customers and to our competitors that 2002 was no fluke and United’s operational excellence will continue,” said Pete McDonald, United executive vice president-Operations. “Despite the challenges that face the airline and its employees, we’re very proud to continue to lead the industry in on-time performance and to see a marked reduction in the number of customer complaints.”

In 2002, United’s employees broke 35 company records and achieved the best overall performance in the company’s 77-year history.

United operates more than 1,700 flights a day on a route network that spans the globe. News releases and other information about United Airlines can be found at the company`s website at united.comÊ

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