Anniversary Of The Northwest WorldGateway

26th Feb 2003

Northwest Airlines today celebrates its 1st year anniversary at the Northwest WorldGateway facility at Detroit. The world-class terminal was built to provide outstanding passenger service and to be the nation`s premier hub facility. By all accounts, it is making the grade with high marks.
“Virtually every feature in the terminal was designed for customer convenience,” said Jim Greenwald, vice president design and construction. “From being able to check luggage in the parkingageo ki iertialndomticoeconwi@inheamfali, ssgefd blavaymo t eie tmilso e` t wld
reah rm.DPorsndssias c.utthUodG@ew angheeArsn sto-er satisfaction. Among a survey of 46 major airports, J.D. Powers said Eetroit Metro Airport tied for second place in overall cusomer Satisfaction and first hub airport in0the United States.$A separate report by TravelQuality*com ranKs Detroit Metro Airport as the best airport in North America and fourth in the world.
“These awards reflect our commitment to exceeding our customers` needs and making the travel experience easy for them,” said Dirk McMahon, senior vice president, customer service. “People do not like long lines or having to take shuttles and change terminals to make connections. Customers can check-in through the Internet or through nearly 100 E-Service Centers in the WorldGateway to limit lines. Also, the WorldGateway is one of the few airports in North America where international and domestic gates are located in the same facility. Everything we do here is focused on making the travel experiences as easy and as efficient as possible.”
The Northwest WorldGateway consists of a main terminal with 66 jet aircraft gates, connecting link, commuter concourse with 8 jet gates and 25 commuter aircraft gates, and an 11,000-space parking garage. The facility is approximately 2 million square feet and 1 mile in length and features:
* 106 Ticketing Positions
* Nearly 100 E-Service Centers
* Luggage Check-In Positions in the Parking Garage
* 24 Curbside Check-In Positions
* Dual Passenger Loading Bridges for International Gates
* Passenger Loading Bridges for Commuter Gates
* International Arrivals and Reconnect in the Same Building
* 3,200 People Per Hour Federal Inspection Services Facility
* Two 200 Passenger Express Trams
* Wide 56Á¬ Moving Sidewalks in Concourse A
* 4 Northwest WorldClubs
* 11 Domestic and 7 International Luggage Carousels

The new Westin luxury hotel in the WorldGateway is now open. The hotel consists of 400 rooms and 28 meeting rooms.
Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and more than 1,500 daily departures. With its travel partners, Northwest serves nearly 750 cities in almost 120 countries on six continents. In 2002, consumers from throughout the world recognized Northwest`s efforts to make travel easier. Business travelers who subscribe to OAG print and electronic flight guides rated as the best airline Web site. Readers of TTG Asia and TTG China named Northwest “Best North American airline.”
For more information pertaining to Northwest, media inquiries can be directed to Northwest Media Relations at (612) 726-2331 or to Northwest`s Web site at


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