Continental`s Industry-Record Self-Service

31st Jan 2003

Continental Airlines (NYSE: CAL) today announced its customers checked in using the airline`s eService Centers more than 12.7 million times in 2002, an industry record set by the airline with the world`s largest network of electronic self-check-in kiosks.

In addition to having the greatest number of individual check-ins, Continental`s eService Centers also have the highest utilization rate, with 62.4 percent of customers traveling in the continental U.S. using eService check-in as of December 2002.

Continental, which in 1995 was the first U.S. airline to begin installing self-check-in kiosks in the nation`s airports, also announced it would expand the breadth and capabilities of its eService Center network this year, including the addition of electronic self-check-in for customers flying to international destinations and the sale of inflight currency coupons. Continental offers more self-check-in kiosks than any airline in the world, with 683 units installed in 113 airports, or 91 percent of the airline`s U.S. destinations. Kiosks will be deployed at the remaining airport locations by mid-year. Continental develops the software that powers the units, which are manufactured by Florida-based Kinetics, Inc.

Continental Airlines is the world`s seventh-largest airline and has more than 2,000 daily departures. With 131 domestic and 93 international destinations, Continental has the broadest global route network of any U.S. airline, including extensive service throughout the Americas, Europe and Asia. Continental has hubs serving New York, Houston, Cleveland and Guam, and carries approximately 41 million passengers per year on the newest jet fleet among major U.S. airlines. With 48,000 employees, Continental is one of the “100 Best Companies to Work For in America.” Fortune ranked Continental the No. 2 Most Admired Global Airline and No. 30 Most Admired Global Company in March 2002. For more company information, visit .




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