Delta Customers Avoid Lines

22nd Jan 2003

ATLANTA, Jan. 22, 2003—Delta Air Lines (NYSE:DAL) customers checked in using the speed and convenience of self-service kiosks more than 7.4 million times in 2002, a significant increase over the 400,000 customer check-ins in 2001. Customers are taking to self-service kiosks for convenience in handling their air travel, much the same way consumers earlier took to ATMs and cell phones.

“As customers find out that they can avoid lines by using our kiosks to check in, check baggage, print boarding cards, select or change seats, and change flights, they’re using them more and more,” said Rich Cordell, senior vice president, Delta Airport Customer Service.

“Our goal was to have five million customers check-in through kiosks in 2002,” Cordell said. “We were thrilled to have more than seven million customers select this self-service option. Our customers are ‘voting with their feet’ making a clear statement that our kiosks are convenient and save them time.”

Customers generally save between 5-15 minutes using kiosks, and even more during busy periods, Cordell said.

Any e-ticketed Delta customer traveling on Delta’s United States route system, including all 50 states, San Juan and St. Thomas, is eligible to use the kiosks. Delta, an industry leader in self-service check-in technology, has 449 kiosks in 81 airports, serving more than 80 percent of its domestic airport system.


For a list of self-service kiosk locations, please visit

“We’re combining technology and people in key airport locations to make it easier, faster, and more convenient for our customers,” Cordell said. Delta’s kiosk customers benefit from broad access and enhanced functionality, fast transaction times, and dedicated customer service support for check-in and baggage check.

In addition to self-service kiosks, Delta customers may choose from a wide variety of other check-in options, including’s online check-in via personal computers, Delta Direct telephone system, toll-free telephone line and agent check-in at ticket counters, gates and curbside.

Delta Air Lines, the world’s second largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offers 5,826 flights each day to 437 destinations in 78 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to




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