CHICAGO, DECEMBER 20, 2002 - UAL Corp., (NYSE: UAL) today announced its leadership team as the company moves to transform itself into a more competitive, customer-focused airline. The leadership team reports directly to Chairman, President and Chief Executive Officer Glenn Tilton.
“This leadership structure gives a clear line of sight to accountability and responsibility, and I have every confidence that this is the right team for the job,” Tilton said. “As the leadership team, we will focus on outstanding customer service, operational excellence and strategy innovation - built on the firm foundation of a cost base that is competitive in the marketplace. We will manage the process and work of Chapter 11 separately and we will deliver superior functional support to the entire organization.”
The leadership team reporting to Glenn Tilton includes the following individuals:
Operational and Customer Service Excellence: Pete McDonald, executive vice president-Operations, has responsibility for Maintenance and Engineering, Flight Operations, Onboard Service, System Operations Control, Airport Operations and Safety. McDonald is leading United`s efforts to deliver outstanding customer service, consistent reliability and safe and on-time performance.
Innovative Strategic Planning: Doug Hacker, executive vice president-Strategy, has responsibility for corporate strategy and revenue-producing functions, including Corporate Strategic Development, Network Development (Planning), Project and Cost Management, United Loyalty Services, Cargo, and Information Systems. Hacker is directing the development of short- and long-term strategies that will ensure United`s long-term success in meeting the needs of customers and the demands of the marketplace.
Innovative Sales and Marketing: An external search is under way to find an executive vice president-Customer who will have responsibility for Marketing, Sales and Reservations, International and Alliances. This person will focus United on attracting customers and building loyalty. Doug Hacker temporarily is leading this effort.
Successfully Emerging from Chapter 11: Jake Brace, executive vice president and chief financial officer, will lead and have primary responsibility for our successful navigation of the process and work of Chapter 11, and the critical financial restructuring of the company. He also will continue to oversee the company’s financial functions.
Employee Support and Development: Sara Fields, senior vice president-People Services, has responsibility for Human Resources and Labor Relations. She is directing the company`s organization redesign and the transitions in the workforce during Chapter 11. Longer term, Fields also will focus on employee training and development necessary to succeed in United.
Legal Expertise and Guidance: Fran Maher, senior vice president, general counsel and corporate secretary, has responsibility for all of United`s and UAL’s legal affairs. In the Chapter 11 process, she works closely with Brace, who has overall responsibility, and oversees the development and execution of the complex legal strategies to accomplish the company’s short- and long-term business objectives.
Effective Communication: Rosemary Moore, senior vice president-Corporate and Government Affairs, has responsibility for open communications with employees, including providing timely information about the company’s progress in Chapter 11. Externally, she manages the reputation of the company and supports business objectives through communications with key external audiences, and interaction with governmental, international and regulatory organizations.
“The experience of the past months and our current situation have left me in no doubt of what it will take to succeed in the year ahead,” Tilton said. “This leadership team understands what we need to do to work our way through the challenges immediately ahead and to establish a strong foundation for the future. But make no mistake, in addition to committed leadership, this will need the participation and support of our entire organization.”
News releases and other information about United Airlines can be found at the company’s website, www.united.com