ST. PAUL, MINN. å- (December 10, 2002) å- Northwest Airlines today announced that it has launched å“interlineå” electronic ticketing capabilities with Delta Air Lines, enabling Northwest customers to use a single e-ticket for travel on both carriers.
The expansion also makes it possible for travelers to use a single electronic ticket when flying on any of the nation’s five largest airlines. Beginning today, Northwest offers interline e-ticketing with American, United, Delta and Continental Airlines.
“E-ticketing with Delta Air Lines is another milestone in our pursuit of universal availability of electronic ticketing,” said Al Lenza, vice president of distribution and e-commerce. “E-tickets open the door to Northwest’s many innovative customer services, such as Internet check-in at nwa.com, and use of our self-service check-in kiosks at 133 airports throughout the U.S. and Canada.”
Interline e-ticket technology allows customers to use a single e-ticket issued by Northwest for an itinerary that also includes travel on Delta. Previously, customers were required to obtain a separate e-ticket for each carrier. It also enables Northwest to accommodate Delta customers holding e-tickets on changed itineraries. Prior to today, holders of Delta tickets were required to obtain a paper ticket from Delta or purchase a new ticket on Northwest, if their reservations were changed from Delta to Northwest. If their reservations were changed from Northwest to Delta, they needed to obtain a paper ticket from Northwest, or purchase a new ticket on Delta.
Northwest customers will also have the flexibility of reserving a Delta Air Lines flight during irregular operational conditions, such as weather disruptions, without the additional time and effort of obtaining a paper ticket.
Interline e-tickets for itineraries that include travel on both Northwest and Delta can be issued immediately from Northwest or Delta reservations representatives, or at either carriers’ airport or city ticket offices.
In November of 2002, a record 88% of the tickets used by Northwest’s domestic customers, and 79% of the tickets used by its customers worldwide, were electronic, both new records. Usage of e-tickets by Northwest’s customers has continued to climb monthly.
Interline e-ticketing with Delta will make it possible for even more Northwest customers to enjoy the convenience of self-service check-in for their flight over the Internet at nwa.com, or through one of Northwest’s 133 E-Service Centers located throughout the U.S. and Canada. Already, more than one out of every three Northwest customers holding e-tickets chooses self-service check-in, and in some locations, over 60% of Northwest’s customers check themselves into their flights, electronically.
Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and approximately 1,500 daily departures. With its travel partners, Northwest serves nearly 750 cities in almost 120 countries on six continents.
For more information pertaining to Northwest, media inquiries can be directed to Northwest Media Relations at (612) 726-2331 or to Northwest’s Web site at www.nwa.com.