A harsh winter storm is causing numerous flight delays and cancellations at major East Coast airports. US Airways canceled approximately 50 flights yesterday, mostly in Charlotte, due to this weather pattern, and today has canceled about 200 flights systemwide, with more anticipated as the day progresses.
As hotels filled in Charlotte last night, approximately 3,000 passengers spent the night at the airport while waiting out the wintry conditions. US Airways employees and the American Red Cross worked around-the-clock to provide customers personal assistance under the extremely difficult circumstances.
“Our employees have done a Herculean job at keeping our operations running as smoothly as possible yesterday and today. At a number of our stations, especially in Charlotte and at our Pittsburgh operations center, employees worked through the night to assist our customers, which truly goes above and beyond the call of duty,” said US Airways President and Chief Executive Officer David Siegel. “Employees from all ranks have pitched in to help in any way possible. This team effort clearly is what distinguishes us from the rest.”
US Airways currently is experiencing delays while de-icing aircraft and is working closely with airports impacted by this weather to get runways and taxiways cleared. Travelers also could see some flights at other airports canceled or delayed due to the impact of this weather front on the US Airways route network.
Customers traveling today in the area covering the Carolinas through Maine, whose flights have been canceled or may be affected, will be permitted to rebook without penalty on another US Airways flight today and tomorrow for travel within the next seven days. An additional fare amount may apply, subject to availability. For more detailed information on US Airways’ re-accommodation policy, contact US Airways reservations at 1-800-428-4322.
US Airways urges customers to check the status of flights online at usairways.com or by calling its automated customer service line at 1-800-943-5436. Customers also can speak with a representative at US Airways Reservations by dialing 1-800-428-4322.
While US Airways Reservations is attempting to contact all affected customers, we encourage customers to check their flight status well in advance of traveling to the airport.
Reporters needing additional information should contact US Airways Corporate Communications at (703) 872-5100.