Northwest Self-Service Available To Asia And Europe


Northwest Airlines today announced that it has added another industry first to its self-service check-in products: www.nwa.com Check-In and E-Service Center airport kiosks. Effective immediately, Northwest will expand self-service check-in to customers traveling with an electronic ticket from the United States and Canada to Europe and Asia, including connections through Tokyoå‘s Narita Airport.

Northwest already offers international self-service check-in for E-Ticket customers traveling from the U.S. to/from Canada and to Mexico and the Caribbean. Northwest will announce plans for providing international self-service check-in for E-Ticket customers originating their travel from Europe, Asia, Mexico and the Caribbean to the U.S. and Canada in the near future.


Similar to the current international check-in process from the U.S. and Canada, to Mexico and the Caribbean, customers checking in to Asia and Europe will be required to enter their passport information. Northwest customer service agents will then verify the travel documentation before departure.


“International E-Check-in is the latest in a series of innovations by Northwest Airlines to make the air travel experience as seamless and convenient as possible for our customers as they travel domestically and internationally,” said Phil Haan, executive vice president, international, sales and information services.


“Adding international flight check-in is a response to increasing customer demand for the convenience of self-service check in,” said Al Lenza, vice president distribution and e-commerce. “Customers were using these new services within minutes after Northwest launched them.”

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Northwest’s international nwa.com Check-In option allows customers to check-in and obtain a boarding pass from the convenience of a personal computer at home or work up to 90 minutes before departure. The trans-Atlantic/Pacific flight check-in cutoff time at the airport, including passengers using E-Service Centers, is 60 minutes.


Through December 31, 2002, first-time users of Northwest’s self-service check-in options, who are also members of Northwest’s WorldPerks frequent flier program, will receive a one-time bonus of 1,000 miles for checking in at either an E-Service Center or through nwa.com Check-In. First-time users of self-service check-in can earn up to 2,000 miles total for trying both nwa.com Check-In and an E-Service Center check-in. Visit www.nwa.com/features/ecomm2k.html for complete terms and conditions.
No advance registration is required. Membership in WorldPerks is required. Fast and easy online WorldPerks enrollment is available at www.nwa.com/freqfly/direct/enrol.


Northwest was the first major network carrier to launch the service in 2000 that allows customers to complete their entire check-in process - including printing boarding passes - directly from their PCs. More than 2.5 million customers have used this convenience, available by selecting “Flight Check In” from Northwest’s home page, www.nwa.com. From there, customers can review seat maps and change their seat assignment, view flight change options, upgrade themselves (if space allows), confirm their seat, print out their boarding pass, go through security and go directly to the boarding agent at the assigned gate.

Already a leader in airport self-service check-in technology - having logged over 15.5 million E-Service Center check-ins since introduction - Northwest provides E-Service Center kiosks in over 100 North American airports. By year`s end Northwest`s total E-Service Center kiosks will increase to 144 North American airports - most of which will be installed in time for the busy holiday travel season.

Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam and more than 1,700 daily departures. With its travel partners, Northwest serves more than 750 cities in 120 countries on six continents.


For more information pertaining to Northwest, media inquiries can be directed to Northwest Media Relations at (612) 726-2331 or to Northwest’s Web site at www.nwa.com.

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