bmi will tomorrow introduce electronic ticketing to a large part of its route network meaning passengers can opt to use the new system saving valuable time and signaling an end to waiting for tickets to be printed. The e-ticketing initiative is being trialed on a number of routes and is expected to apply to most domestic and a number of European destinations by January 2003.
e-ticket is a paperless, virtual ticket that is stored in a database and can be accessed by a form of identification which has to be specified at the time of booking and presented at check-in on the day of departure.
The customer benefits from added security with the e-ticket as it cannot be lost or stolen providing a safer option than the issuing of printed tickets. Passengers also ensure less time is spent at the airport, as the virtual ticket allows them to bypass the ticket desk.
Paul Burroughs, general manager direct sales, bmi said:
“We are always looking for new initiatives to provide an enhanced service to our customers and new ways to ensure that we remain competitive. We realise how precious time is to our passengers and that travel should be as quick and easy as possible throughout their journey and this is what we are aiming for with the e-ticket.”
Passengers will be offered the e-ticket option at the time of booking if the route requested offers the facility. e-ticket bookings are only currently available on selected bmi routes.
More information about the e-ticket can be obtained by logging on to the bmi website at flybmi.com.
* e-ticket bookings are not yet available on services to Brussels, Chicago, Madrid, Milan, Nice, Palma or Washington.