Five Million Select Delta Self-Service

30th Oct 2002

More than five million Delta Air Lines (NYSE:DAL) passengers have used its self-service kiosks to check-in since Jan. 1, 2002. Enhanced functionality and an aggressive expansion plan have contributed to a tenfold increase in kiosk check-ins in 2002.

“We are extremely pleased that Delta customers find self-service kiosks a convenient and time-saving check-in alternative,” said Rich Cordell, senior vice president, Delta Airport Customer Service. “Each day, more customers discover that they can save anywhere from five to fifteen minutes by using kiosks to check-in.”

Also, during the month of October, Delta will record more than one million passenger check-ins using kiosks, the most ever recorded by Delta in a single month. 

Delta, an industry leader in self-service check-in technology, has 416 kiosks in 79 airports, covering 76 percent of its domestic airport system. Delta’s kiosk customers benefit from broad access and enhanced functionality, fast transaction times, and dedicated customer service support for check-in and baggage check. Driven by popular demand, Delta plans to install additional kiosks in new and existing markets in 2003. 

“Our goal is to continue to invest in airport technology that improves the travel experience for our customers,” said Cordell.


Any e-ticketed Delta customer traveling on the airline’s United States route system, including all 50 states, San Juan and St. Thomas, is eligible to use the kiosks. Customers can use kiosks to check in, check baggage, print boarding cards, select or change seats, change flights and more. For a list of self-service kiosk locations, please visit

Delta offers customers a comprehensive choice of check-in options, including kiosks;’s online check-in via personal computers, Palm Powered handhelds and Web-enabled phones; toll-free telephone line; and agent check-in at ticket counters, gates and curbside. Delta also offers many other products and services designed to save customers time and keep them informed, including Gate Information Display Screens (GIDS), Flight Information Display Screens (FIDS) and frequent traveler lines.

Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the U.S. airline with the most transatlantic destinations, offers 5,781 flights each day to 428 destinations in 77 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to



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