Customized, Convenient Travel Planning

22nd Oct 2002

Delta Air Lines (NYSE: DAL) customers now can tailor their experience by designating and storing preferred destinations, credit cards and contact information to streamline the process of buying a ticket online. The new tool enables SkyMiles members to securely store their profile information and manage travel preferences, purchase information and other details for quick travel planning. Stored information automatically enters required details when SkyMiles members log on to

“ averages more than six million unique visitors a month with more than 1.3 million customers visiting an average of six times per month,” said Steve Scheper, Delta’s managing director of e-Business, Business-to-Consumer. “The new profile tool personalizes their experience and makes the fastest and easiest way to buy a ticket.”

Customers can store criteria for up to 10 trips including departure and arrival destinations, number of passengers, preferred seating and class of service. The tool also allows customers to privately save up to three mailing addresses, five e-mail addresses, five telephone numbers and four credit cards numbers. Additionally, the profile helps customers manage how and when they would like Delta to contact them, including e-mail program enrollment and delivery method for their SkyMiles statements. To personalize settings, SkyMiles customers log in and click on My Profile on the home page under the SkyMiles member log in. puts customers in control with services and information that increase convenience and efficiency in their travel experience - from desktop to destination. offers customers purchasing and air travel management services, the lowest fares and critical travel information. At the site, customers can choose or change a seat assignment, view estimated airport wait times, and sign-up to receive flight status notifications via email or mobile device. SkyMiles members can also check in, print boarding passes, manage their SkyMiles account, and redeem frequent flier miles. Stand-by and confirmation of upgrades also are available online to Medallion members.

Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the U.S. airline with the most transatlantic destinations, offers 5,781 flights each day to 428 destinations in 77 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to





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