American Airlines Upgrades Self-Service

22nd Oct 2002

FORT WORTH, Texas - Responding to overwhelmingly positive customer acceptance of its Self-Service Check-In machines, American Airlines has added even more options for travelers to use when checking in for their flights at airports around the country. Since August alone, American and American Eagle have installed Self-Service Check-In machines at 18 airports, bringing to 50 the total number of airports equipped with the machines.

“Our customers have given us excellent feedback on our Self-Service Check-In machines and we believe they will be even more pleased with the new features,” said Ralph Richardi, American’s Senior Vice President-Customer Services. “Customers now have the ability to stand by for an earlier or later flight and to request an upgrade using their AAdvantage® electronic upgrades. These new options complement the existing conveniences of Self-Service Check-In, which allow passengers to check in for their flights, select their seats, obtain boarding passes and even check luggage, all in one quick and easy step.

“More than five million customers have already learned how easy it is to use Self-Service Check-In,” Richardi said, “and the machines are easy to find. Bright yellow arrows direct customers to them at airport locations. Self-Service provides a convenient check-in alternative for our customers, while enabling our highly skilled Customer Service representatives to focus on helping passengers who need or desire additional assistance.”

The new Self-Service Check-In options allow passengers to:

Stand by for an earlier or later flight to the same destination on the same date of travel when their ticket permits. Eligible passengers will be offered up to three alternate flights to choose from, and connecting segments are included. // Upgrade to the next cabin using AAdvantage electronic upgrades, once it has been verified that passengers have sufficient upgrades in their accounts.


From now until Dec. 31, 2002, first-time Self-Service Check-in users will receive 500 AAdvantage bonus miles when they check in at the machines.

Since August 2002, American has added 18 airports to its growing list of Self-Service Check-In locations. The new locations include Columbus, OH; Des Moines, IA; El Paso, TX; Houston (Hobby), TX; Indianapolis, IN; Key West, FL; Little Rock, AR; Louisville, KY; Memphis, TN; New Orleans, LA; Providence, RI; Reno, NV; Richmond, VA; Rochester, NY; Salt Lake City, UT; Springfield, MO; Syracuse, NY; and Tucson, AZ.

American Airlines Self-Service Check-In machines have been available for some time at airports in Albuquerque, NM; Atlanta, GA; Austin, TX; Boston, MA; Chicago (O`Hare), IL; Cleveland, OH; Dallas/Fort Worth, TX; Denver, CO; Detroit, MI; Hartford, CT; Houston (Bush Intercontinental), TX; Kansas City, MO; Long Beach, CA; Los Angeles, CA; Miami, FL; Minneapolis, MN; Nashville, TN; New York (LaGuardia and JFK), NY; Newark, NJ; Orlando, FL; Phoenix, AZ; Philadelphia, PA; Raleigh/Durham, NC; San Antonio, TX; Seattle, WA; San Jose, CA; St. Louis, MO; Tulsa, OK; and Washington, D.C. (Reagan National).

American plans to continue installing Self-Service Check-In machines in many additional cities this year.

American Airlines is the world`s largest carrier. American, in concert with American Eagle and the AmericanConnection regional carriers, makes up the American Airlines network. Together, they serve more than 250 cities in 41 countries and territories with approximately 4,400 daily flights. The combined American Airlines network fleet numbers more than 1,100 aircraft. American Airlines is a founding member of the oneworld alliance.



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