JetBlue Debuts As #2 Domestic Airline In 2001 Zagat Airline Survey

JetBlue Airways, New York’s hometown, low-fare carrier, has been voted the country’s number two economy airline in this year’s Zagat Airline Survey. In the survey, in which more than 30,000 fliers participated, JetBlue outscored all the major airlines.

In the 2001 Zagat Airline Survey, which covers 70 domestic and international airlines, surveyors rated airlines separately for Comfort, Service and Food. JetBlue ranked second in the Service and Comfort categories and tied fifth in the Food category, despite the fact that the carrier serves snacks rather than meals.

JetBlue, which celebrated its first anniversary in February, scored a “Comfort” rating of 23 for its roomy leather seats and free in-seat satellite TV and a “Service” rating of 22 for its friendly staff. Both these ratings equal a “very good to excellent” score in the Zagat rating scale of 0 to 30.

JetBlue’s inflight snack service, which includes gourmet blue potato chips and chocolate chip cookies, earned a “Food” rating of 14 (“fair to good”), which is higher than the ratings given to many of the airlines that serve inflight meals.

“This Zagat rating is a great achievement for JetBlue,” said David Neeleman, CEO of JetBlue. “To be voted the country’s number two economy airline by the people who fly us means that we’re doing exactly what we set out to do when we launched a year ago - that is, bringing humanity back to air travel by offering passengers low fares, great customer service and friendly staff.”


Zagat is renowned for its consumer survey-based dining, lodging and leisure guides. As well as restaurant guides covering 45 major markets, Zagat also publishes annual surveys covering hotels, resorts, spas, nightclubs and other entertainment and shopping resources.

The number one economy airline in this year’s Zagat Airline Survey is Midwest Express which offers business-class service at full coach fares.

From its base at John F. Kennedy International Airport, New York City’s most on-time airport, JetBlue flies six times daily to Fort Lauderdale, FL; five times daily to Buffalo and Rochester, NY; four times daily to Orlando, FL; three times daily to West Palm Beach and Tampa, FL; twice daily to Burlington, VT; and daily to Los Angeles/Ontario, San Francisco/Oakland, CA, Salt Lake City, UT, and Fort Myers, FL. JetBlue will also offer one daily flight to Seattle, beginning May 1, three daily flights to Syracuse, NY, beginning May 7, and one daily flight to Denver beginning May 17.

JetBlue currently operates 64 flights a day with a fleet of eleven brand new, environmentally-friendly Airbus A320 aircraft, outfitted with roomy all-leather seats each equipped with LiveTV, offering 24-channel satellite television at every seat. LiveTV is available free of charge to all JetBlue passengers. In 2001, JetBlue will take delivery of 10 more brand new Airbus A320 aircraft.

With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and a Saturday night stay is never required. For more information, schedules, and fares, please visit our website at or call JetBlue reservations at 1-800-JETBLUE (538-2583).

1According to the March through November 2000 Air Travel Consumer Report provided by the U.S. Department of Transportation.