JetBlue, On Reaching First Anniversary, Reports Performance Figures For 2000

JetBlue Airways CEO David Neeleman announced today that JetBlue earned its first quarterly profit in the fourth quarter of 2000, the airline’s third full operating quarter. Previously, the airline first reached monthly profitability in August, 2000, its sixth full month of operation.

“This is a spectacular achievement and the credit is shared by many,” said David Neeleman. “It’s a proud moment for the entire JetBlue team, but also our colleagues at the Federal Aviation Administration, the U.S. Department of Transportation, and the Port Authority of New York and New Jersey. It just goes to show that, with hiring the best people, investing in a superior product, and being supported by the right business plan, the sky is the limit.”

Since commencing service on February 11, JetBlue operated 10,246 flights through December 31, 2000. The airline’s completion factor, that is the percentage of scheduled flights that actually flew to their destination, was 99.2%. JetBlue recorded an overall on-time performance of 79.2%,* compared to an average of 72.6 % for the ten largest carriers for the year.

JetBlue carried 1,144,111 passengers on its fleet of 162-seat Airbus A320 aircraft between February 11 and December 31, which translated to a system-wide passenger load factor of 73.2%. In December 2000, the airline boarded its millionth passenger and announced that it had received more than $100 million in flown revenue (revenue from passengers who traveled in 2000).

The U.S. Department of Transportation received a total of five complaints about JetBlue in 2000, which equals approximately 0.5 complaints per 100,000 enplanements. By comparison, the ten largest carriers averaged nearly six times this number, with 2.98 complaints per 100,000 enplanements through 2000. Further, JetBlue recorded a total of 2.7 mishandled bags per 1,000 enplanements through December 31, compared to an average of 5.29 per 1,000 enplanements for the ten largest carriers in 2000.


From its base at John F. Kennedy International Airport, New York City’s most on-time airport,1 JetBlue flies six times daily to Fort Lauderdale, FL; five times daily to Buffalo and Rochester, NY; four times daily to Orlando, FL; three times daily to West Palm Beach and Tampa, FL; twice daily to Burlington, VT; and daily to Los Angeles/Ontario, San Francisco/Oakland, CA, Salt Lake City, UT, and Fort Myers, FL. JetBlue will add daytime service to both Oakland and Ontario, CA, beginning May 1 and June 1, respectively.

JetBlue currently operates 64 flights a day with a fleet of eleven brand new, environmentally-friendly Airbus A320 aircraft, outfitted with roomy all-leather seats each equipped with LiveTV, offering 24-channel satellite television at every seat. LiveTV is available free of charge to all JetBlue passengers.

In 2001, JetBlue will take delivery of 10 more brand new Airbus A320 aircraft and will add up to 10 more cities to its route network.

With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and a Saturday night stay is never required. For more information, schedules, and fares, please visit our website at or call JetBlue reservations at 1-800-JETBLUE (538-2583).

* The United States Department of Transportation defines on-time as arriving within 14 minutes of schedule.

1 According to the October 2000 Air Travel Consumer Report provided by the U.S. Department of Transportation.