ATLANTA, Sept. 17, 2002 - Delta Air Lines’ (NYSE: DAL) Web site, delta.com, continues strong growth, with total sales from January through August 2002 surpassing $1 billion, approximately 30 percent higher than the same period last year. Additionally, e-tickets - which make up about 80 percent of Delta tickets used worldwide - are enabling greater customer use of online information and services that speed and simplify travel.
“Customers continue to recognize delta.com as a key touchpoint for connecting with Delta to make travel easier,” said Steve Scheper, Delta’s managing director of e-business, business-to-consumer. “As electronic tickets become the norm, we are able to provide more customers with more services online. It is a win-win situation - air travel is more convenient for our customers and Delta realizes operational costs savings.”
Delta.com services, including Online Check-In, flight information and airport wait time estimates, continue to gain momentum. In August, the number of customers checking in through delta.com and printing their boarding pass from their personal computer jumped 62 percent over the previous month. August 800 Mile Segment Upgrades increased four percent over July with more than 83,000 customer requests through delta.com. An average of 1.4 million customers rely on airport wait time information on delta.com.
Delta.com first surpassed $1 billion in sales in October 2000, approximately 47 months after the site launched purchase functionality. This year, delta.com reached the $1 billion milestone in eight months. More than 12 percent of all Delta tickets are sold on delta.com.
Delta.com puts customers in control with services and information that increase convenience and efficiency in their travel experience - from desktop to destination. Ranked No. 1 in every category including customer preference and frequency of use in the Spring 2002 U.S. Airlines Competitive Summary, delta.com offers customers purchasing and air travel management services, the lowest fares and critical travel information. At the site, customers can choose or change a seat assignment, view estimated airport wait times, and sign-up to receive flight status notifications via email or mobile device. SkyMiles members can also check in, print boarding passes, manage their SkyMiles account, and redeem frequent flier miles. Stand-by and confirmation of upgrades also are available online to Medallion members.
Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the U.S. airline with the most transatlantic destinations, offers 5,767 flights each day to 425 destinations in 76 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.