Frontier Airlines Names Director of Customer Care


DENVER (August , 2002) å- Frontier Airlines (Nasdaq: FRNT) today named Timothy Thornton as director of customer care and service at the airlineå‘s Denver International Airport hub, effective Sept. 5, 2002. Thornton, 37, will oversee the airlineå‘s Denver airport station operations, including approximately 180 daily departures and arrivals and 700 ticket counter, gate, tower and ground operations employees. He will report to Vice President of Station Operations and Customer Service Mike Bowers.


“We are very pleased to welcome Tim to this crucial role within Frontier,” said Bowers. “His extensive knowledge of airport operations, particularly his experience overseeing hub activities, will provide another valuable component of leadership to our outstanding customer care and service team at Denver International Airport.”


Thornton brings more than 15 years of aviation experience to Frontier, and most recently served as director, airport services for Phoenix-based America West Airlines, where he was responsible for system processes in the areas of passenger services, ground operations, ramp safety, aircraft appearance and central baggage. He also served as director, airport customer services in at the airline’s Phoenix Hub, where he oversaw 242 daily departures, 700 employees and all customer service functions. In addition, Thornton oversaw America West’s station opening at Denver International Airport and managed that operation for more than four years.


Thornton holds a bachelor’s degree in economics with a minor in business administration from Illinois State University. He and his wife Malea, son Daniel and daughter Lexi currently reside in Phoenix, Ariz. and plan to relocate to Denver.


Currently in its ninth year of operations, Denver-based Frontier Airlines is the second largest jet service carrier at Denver International Airport with a fleet of 34 aircraft and employing approximately 3,000 aviation professionals. Frontier and its affiliate Frontier JetExpress currently serve 34 U.S. cities with 180 daily flights. In 1999, 2000 and 2001, Frontier`s maintenance and engineering department received the Federal Aviation Administration`s highest award, the Diamond Certificate of Excellence, in recognition of 100 percent of its maintenance and engineering employees completing advanced aircraft maintenance training programs. In April 2002, Entrepreneur ranked Frontier one of two “Best Low-Fare Airlines,” and in September 2001, Fortune ranked Frontier 41st on its 100 Fastest Growing Companies list. Frontier provides capacity information and other operating statistics on its Web site, which may be viewed at www.frontierairlines.com.

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