Delta Receives CIO-100 Award for Technology and Process Integration

Delta Air Lines (NYSE: DAL) has been chosen a winner of the prestigious CIO-100 award from IDG`s CIO magazine. The 2002 CIO-100 award, announced in this month’s edition of CIO magazine, recognizes organizations around the world that excel in positive business performance through integrated processes and technologies to improve products, services and relationships with partners and clients.
“Technology continues to transform Delta from core business processes through the customer experience,” said Curtis Robb, CIO of Delta Air Lines. “We have taken advantage of technology to streamline the customer travel experience with products and services such as, self-service check-in kiosks and information displays in the airports.”
Delta is leveraging technology to create new revenue opportunities, drive productivity, lower costs, and ultimately deliver a superior customer experience by increasing travel convenience and efficiency. The backbone of Delta’s technology transformation is the Delta Nervous System, a technology infrastructure that enables Delta to provide real-time information to the right people at the right time throughout the enterprise.
“Now, more than ever, companies rely on integrated applications that freely share information,” says Abbie Lundberg, Editor in Chief, CIO magazine. “This year`s CIO-100 award recipients are being honored because their companies developed an integrated enterprise to enhance their business, from improving relationships with customers to creating a seamless value chain.”
The recipients of this year`s CIO-100 were selected through a three-step process. First, companies filled out an online application form. In addition, CIO staff and members of its expert panel nominated companies they deemed best fit the award criteria. A team of CIO editors and writers reviewed the application forms and expert recommendations and voted on the final 100.
Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,898 flights each day to 429 destinations in 76 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to