US Airways Says Service To 203 Of Its 204 Cities Will Continue

16th Aug 2002

US Airways announced today that its restructuring plan will not result in pulling service from any of the cities it currently serves, with only one city in its network, Saginaw, Mich., losing service on Sept. 7 as a result of an independent business decision made by Air Midwest, a US Airways Express affiliate carrier that was flying between Pittsburgh and Saginaw.
“We are committed to making this reorganization transparent to our customers, and to get people from point A to point B, in much the same manner as we do today,” said B. Ben Baldanza, senior vice president of marketing and planning. “We will maintain our hubs in Charlotte, Philadelphia and Pittsburgh, and keep our strong levels of service at Boston, New York LaGuardia and Washington Reagan airports. Our strengths include our service to large and small communities in the east, as well as our building presence in the Caribbean and some successful transatlantic operations, so those are assets we want to nurture.”
Baldanza said that strong advance booking patterns should continue. “Our passengers should purchase their travel with confidence, knowing that we are continuing normal operations to all of our cities and are committed to providing quality service. While we expect to make further refinements to our schedule, these will be phased in and any customer needing reaccommodation will be personally contacted well in advance by US Airways or their travel agent,” he said.
US Airways continues its exceptional service record, consistently placing near the top in the DOT`s monthly statistics for on-time performance, baggage delivery, and customer service throughout 2002. In 2001, US Airways finished first in three of the four DOT quality measurements and was ranked as the top network carrier by the Airline Quality Rating index. The largest air carrier east of the Mississippi where more than 60 percent of the U.S. population resides, US Airways operates the seventh largest airline in the United States and the fourteenth largest airline in the world with approximately 40,000 full-time and part-time employees. US Airways carried approximately 56 million passengers last year with regularly scheduled service to approximately 200 destinations in 38 states across the United States and in Canada, Mexico, the Caribbean and Europe. Operating revenues for the year ended December 31, 2001 were approximately $8.3 billion.


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