Delta Air Lines (NYSE:DAL) today named Richard W. Cordell as senior vice president of Airport Customer Service (ACS), one of the company’s largest operations groups that includes Delta’s gate, ramp, and ticketing functions.
Cordell will be responsible for all airport operations and customer service functions, including more than 17,000 employees and will play a key role in helping Delta to continue to improve the airport experience for its customers. Rich replaces John Selvaggio who recently was selected to lead Delta’s low cost strategy.
“Rich is an established, respected leader with more than 23 years of experience with Delta. During the past two years as vice president, ACS, he has been responsible for customer service and operational performance in 39 Delta cities in the central region with 516 daily departures, including Cincinnati and Dallas/Fort Worth, two of Delta’s key hubs,” said Frederick W. Reid, president and chief operating officer. “His in-depth knowledge of Delta’s airport operations as well as his inclusive leadership style position him well to address both the future challenges and opportunities we face.”
Cordell began his career in Fort Lauderdale, Fla., with Delta in 1978 as a customer service agent. Demonstrating solid leadership ability, he progressed quickly within Delta’s ACS organization, going from general manager to director in Cincinnati within two years. He also worked in various leadership roles across Delta and ACS and was responsible for creating the ACS Station Business Index, a comprehensive airport reporting system that tracks real-time operational and customer measures enabling pro-active response and improvement.