Gulf Air has introduced an advanced check-in and Departure Control System (DCS) at Zia International Airport, Dhaka in Bangladesh, to allow passengers to transfer through Abu Dhabi and Bahrain onto their onward connection without being processed for a second time.
The national airline for Abu Dhabi, Bahrain, Oman and Qatar is the first carrier to introduce their own check-in system in Dhaka, which has daily Gulf Air flights through Abu Dhabi and Bahrain onto destinations across the GCC and Europe.
As Mark Hartshorne, Manager Systems Development explains, Gulf Air continues to invest and enhance passenger systems across its network to improve customer convenience and to deliver a more seamless service from destination to destination:
“Dhaka previously operated a manual system of check-in, which meant that those passengers en route through either Bahrain or Abu Dhabi would have to queue again to receive a boarding pass prior to continuing to their departure gate.
“In addition to the added convenience to Gulf Air passengers and those of selected airlines, which will also benefit from the new technology, this represents a far more time efficient process, which will ease airport congestion and make life much easier for both our customers and ground staff,” added Mr Hartshorne.
The Dhaka project took nine months to complete the design, communication infrastructure, installation, testing and staff training. Other Gulf Air network airports currently receiving enhanced systems and processes, which are due for completion in 2002, include Islamabad, Jeddah and Kathmandu.