American Airlines Self-ServiceSM Check-In Surpasses 3 Million Customer Milestone

PHOENIX - American Airlines now offers Self-ServiceSM Check-In at 30 domestic airports, with the recent installation in Terminal 3 at Phoenix Sky Harbor Airport. The easy-to-use machines allow passengers flying domestically with an electronic ticket to check in for their flight, select a seat, check their luggage and obtain a boarding pass.
“More than 3 million passengers have used Self-Service Check-In to date,” said Dan Garton, American`s Executive Vice President - Customer Service. “We are extremely pleased with the customer response to our product and are continuing to install additional machines in many more cities this year. Self-Service is one of many airport automation products American has deployed that, in tandem with our dedicated Customer Services employees, help streamline our customers’ airport experience.”


Through the end of the year, first-time Self-Service Check-In users will receive 500 AAdvantage® bonus miles when they check in at the machines.
In addition to Phoenix, American also offers more than 200 Self-Service Check-In machines in: Albuquerque, N.M.; Atlanta; Austin, Texas; Boston; Chicago (O`Hare); Cleveland; Dallas/Fort Worth; Denver; Detroit; Hartford, Conn.; Houston (Bush International); Kansas City; Long Beach, Calif.; Los Angeles; Miami; Minneapolis; Nashville, Tenn.; New York (LaGuardia and JFK); Newark; Orlando, Fla.; Philadelphia; Raleigh/Durham, N.C.; San Antonio, Texas; Seattle; San Jose, Calif.; St. Louis; Tulsa, Okla.; and Washington, D.C. (Reagan National). Bright yellow arrows direct customers to Self-Service Check-In at each of these airports.
For convenience even before entering the airport terminal, American offers more than 300 mobile OneStop Curbside Check-In units in more than 80 cities for customers with paper or electronic tickets. Customers may use curbside service to check bags and receive a boarding pass, then go through security and straight to the gate. American has also introduced Roving AgentSM, a wireless hand-held device, allowing American agents to approach passengers traveling without checked baggage and complete their check-in transaction. Available in 10 domestic airports, American’s wireless Roving Agent product also provides dynamic flight information to assist employees in answering customers’ questions.

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