easyJet has again excelled in the latest poll of travellers
easyJet has soared ahead of all its direct competitors in terms of passenger satisfaction, according to a Holiday Which? survey out today. This follows the airline`s recent successes in other consumer surveys, including a Guardian/Observer reader poll, as well as being named `Best Low-Cost Airline` by the readers of Business Traveller magazine for the second year running.
easyJet was the only low-cost airline to make it into the first division of the satisfaction table coming 6th (out of 61) in the overall ranking of airlines. As well as being ranked the highest low-cost airline, easyJet also scored better than other European airlines which pride themselves on the quality of their service, such as Swissair, British Airways, Air France, Iberia or bmi British Midland.
By way of comparison Go was placed in 10th position, Buzz was 8th, and Ryanair languished at 29th place.
Travellers were asked to give their opinion of airlines` service on a number of selected routes by answering the question; “Would you recommend this airline to a friend to this destination?” From this list, easyJet came top in each of the destinations it serves.
Specifically, easyJet was named as the best airline for travel within the UK.
Members of the Consumers Association were asked if they would recommend the airline to a friend based on 11 different categories of comfort, cleanliness and service. The enthusiasm of their response determined in which of the five divisions each airline was placed.
Holiday Which? editor, Patricia Yates, praised easyJet for winning over holidaymakers and described the charter airlines such as jmc and Britannia as `very disappointing`.