British Midland Cargo has just been awarded Air Cargo Carrier of the Year, by International Freighting Weekly magazine. In addition, the cargo division of British Midland was shortlisted for the Customer Care Award, the only airline to be nominated for two separate awards.
Competition between the short listed companies was particularly tough, but the judging panel was impressed with the way in which British Midland Cargo had turned itself around following a senior management restructure last year. They were also recognised for their efforts to ensure `on-time` delivery and it is a great achievement for BM Cargo that its weekly fulfilment rate, went beyond the industry`s standard yardstick.
From September to November 1999, the fulfilment rate of consignments was 99.5 per cent and with their continued efforts to improving standards even further, BM Cargo now receives just one complaint for every 11,000 shipments.
As James Hogan, chief operating officer, British Midland said:
“I am absolutely delighted that our cargo division has been recognised within the industry, for such a prestigious award. Although we are a relatively small player in the European cargo market, my team, under the direction of Rohan Alce, has shown great flexibility and determination in meeting all of our customer`s specific needs.”
“Indeed, they have shown a remarkable turn around in their business sector in just six months.”
“As the airline begins new services from Heathrow to Rome, Milan and Madrid on 2 May, we aim to continue bringing our high levels of service and delivery to many new and existing customers.”