America West Airlines (NYSE: AWA) reported
year-over-year improvements in operations, including record on-time
performance, for the month of November 2001, as the airline continued its
trend of progress since it initiated sweeping customer service initiatives in
July 2000.

As stated in the U.S. Department of Transportation (DOT) Air Travel
Consumer Report for November 2001 released today, America West`s system-wide
on-time performance was a record 86.0 percent, ranking the airline 5th out of
the 11 major airlines measured, and a dramatic improvement over the
67.5 percent on-time performance reported in November 2000.  Industry average
was 84.7 percent.

America West`s percentage of cancelled flights dropped 86 percent to
.6 percent in November 2001, ranking the company 4th out of 11 major airlines,
compared to 4.2 percent in November 2000.  The airline also posted a
41 percent improvement in mishandled baggage, from 5.56 per 1,000 passengers
in November 2000 to 3.29 per 1,000 passengers in November 2001, 4th among the
11 major airlines.  As a result of these improvements, customer complaints to
the DOT declined 63 percent from 4.44 per 100,000 passengers in November 2000
to 1.63 in November 2001.

“We are excited about our dramatic improvement in operations,” said
Douglas Parker, chairman, president and chief executive officer.  “The
progress continues, and we expect our December results will be even better
than November.  The 13,000 employees of America West plan to continue running
a great airline for our customers throughout 2002.”
 
At Phoenix, where America West is the leading airline and operates nearly
75 percent of all its flights into or out of Sky Harbor International Airport,
America West`s on-time arrival percentage climbed to 90.9 percent, up from
68.9 percent in November 2000, ranking it 1st among all carriers serving Sky
Harbor.  The airline`s percentage of cancelled flights fell to .3 percent,
compared to 4.1 percent in the year prior, a 93 percent improvement.
 
America West Airlines, the nation`s eighth-largest carrier, serves
88 destinations in the U.S., Canada and Mexico.  Along with its codeshare
partners, America West serves more than 170 destinations worldwide.  America
West Airlines is a wholly owned subsidiary of America West Holdings
Corporation, an aviation and travel services company with 2000 sales of
$2.3 billion.

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