America West Airlines (NYSE: AWA) reported
a year-over-year improvement in operating statistics and customer service for
the month of April as stated in the U.S. Department of Transportation (DOT)
Air Travel Consumer Report.
America West Airlines` percentage of cancelled flights dropped to
2.0 percent in April 2001, the best for the airline since December 1999, and
10 percent better than the industry average of 2.2 percent. The airline
reported a 73.5 percent on-time performance compared with 69.6 percent in
April 2000. America West also posted a 34 percent year-over-year improvement
in mishandled baggage, returning America West to among the top performers in
this category. In addition, denied boardings declined 73 percent versus prior
year. As a result of these improvements, customer complaints to the DOT
declined by 49 percent, from 8.37 per 100,000 passengers in April 2000 to
4.28 in April 2001.
At Phoenix, where America West is the leading airline and operates nearly
75 percent of all its flights into or out of Sky Harbor International Airport,
America West`s performance is significantly better than the industry. For
April, America West`s on-time arrival percentage at Phoenix was at
75.9 percent, the second best airline performance for the month. America West
has out-performed its largest competitor five of the last eight months at Sky
America West announced a series of customer service initiatives last July,
and since that time its percentage of flights cancelled has dropped
68 percent. The airline`s baggage-handling ratio has improved 55 percent over
the same period, and the ratio of consumer complaints dropped 60 percent.