Improved Gulf Air Website To Enhance Customer Service

8th Nov 2001

Gulf Air, the flagship carrier of Abu Dhabi, Bahrain, Oman and Qatar, has added services to its website to provide passengers with greater flexibility and more information when making travel arrangements.
In addition to on-line booking, visitors to can also now check availability and special offers, retrieve information on destinations, plus review onboard entertainment and menus.

According to Mr Adel Abdulla Ali, Vice President Commercial and Customer Services Gulf Air, the airline has taken advantage of the latest web-technology to provide real enhancements to customer service.

“Web technology will never replace personal service, but Gulf Air recognises the additional benefits of ease and availability that the internet offers. Through continued investment, Gulf Air aims to take the lead in its development to ensure our passengers can enjoy all its advantages,” said Mr. Ali.
The launch of on-line booking and reservation services is the second phase in the enhancement of the Gulf Air website. “In recent months we have been using an industry-established internet booking service for reservations, but now our passengers are directly connected to our own Falcon Reservation System through the website,” said Mr Ali.

“Passengers can now make their reservations, get destination descriptions and itinerary information all directly from our website, using their PC. With these additional developments in on-line booking and services, we hope more and more Gulf Air passengers take advantage of the new flexibility the website provides,” said Mr Ali, adding:

“A considerable amount of time and effort has gone into ensuring the improved website is user friendly and offers tangible benefits, and we are confident that these new customer driven services will offer real help in ensuring business or leisure trips can be planned perfectly. This is part of our on-going development of customer services in E-development.”


Gulf Air has renewed its contract with Al Nadeem Information Technology to provide design, development and management services for the Gulf Air Website.

Within the span of less than seven years since its founding in 1995 Al Nadeem has created a comprehensive, productive relationship with several major clients. Its core capabilities include consultancy, strategic planning, e-solutions (e-commerce, e-crm, and e-cs systems), database integration, graphics and web design, and messaging solutions. “With a 85% Bahraini national staff of quality minded consultants, artists, designers, developers and programmers, Al-Nadeem has the ability and experience to create successful electronic/web-based enterprises (e-prises).We have been working side by side the e-marketing department in Gulf Air”, said MrUbaydli Ubaydli, CEO Al-Nadeem Information Technology.



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