Continental Airlines Is Named Airline of the Year By Air Transport World Magazine

Continental Airlines (NYSE: CAL) today
was again named “Airline of the Year” by the aviation industry`s leading
monthly trade publication, Air Transport World.  As recipient of the same
honor in 1996, Continental is the first airline to receive the coveted
“Airline of the Year” distinction twice in five years.  The magazine cited
Continental`s employee-friendly culture and noted that “It is no accident that
Continental has the best labor relations of any U.S. Major hub-and-spoke
carrier.”

“Continental has defied the odds and continues to excel in every aspect of
the business,” the magazine says in its February issue.  “Small wonder that
other airlines have had to pull seats out of their planes to compete with
Continental, which continues to generate a unit revenue premium versus the
industry.”

Air Transport World also recognized Continental`s “superior passenger
service,” especially its efforts to accommodate business customers.
 
Other airlines infuriate business travelers by limiting carry-on luggage;
Continental invests in bigger bins,” says the magazine.
 
The cover story details Continental`s “ability to perform at a superior
level over an extended period of time.”  The airline`s four-part Go Forward
Plan is credited with paving the way for success with numerous achievements
including:

—rising profits and steady cash balances
  —expanding scope of the route network
  —increasing share of business travelers
  —providing superior passenger service
  —achieving better on-time performance
  —capitalizing on technology
  —reducing aircraft fleet age and new facilities
  —maintaining the best labor relations of any U.S. Major hub-and-spoke
    carrier
  —ranking #18 on Fortune`s “100 Best Companies to Work for in America”

 
“Just when you thought things couldn`t get any better, they did,” said
Gordon Bethune, Continental`s chairman and CEO.  “This recognition by our
peers acknowledges that we have become the best airline anywhere.  My hat goes
off to the entire Continental team.”

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Continental Airlines is the fifth largest airline in the U.S., offering
more than 2,200 departures daily to 136 domestic and 92 international
destinations.  Operating hubs in Newark, Houston, Cleveland and Guam,
Continental (http://www.continental.com) serves more international cities than any
other U.S. carrier, including extensive service throughout the Americas,
Europe and Asia.

Continental is in the top quarter of FORTUNE magazine`s “100 Best
Companies to Work for in America,” and is ranked the nation`s No. 1 airline in
customer satisfaction for long and short-haul flights by Frequent Flyer
Magazine and J.D. Power and Associates.  Continental has received numerous
awards for its BusinessFirst premium cabin (Conde Nast Traveler, OAG,
Entrepreneur and SmartMoney magazines), OnePass frequent flyer program
(InsideFlyer`s Freddie Awards) and overall operations and management (Air
Transport World`s 1996 and 2001 Airline of the Year).

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