Continental Airlines Ranked No. 1 For On-Time Performance In 2000

17th Jul 2002

Continental Airlines (NYSE: CAL) had the
best on-time performance of any major U.S. carrier last year.  According to
newly-released figures from the U.S. Department of Transportation, Continental
ended the year with a 78.1 percent on-time arrival rate—16.8 points higher
than tenth-ranked United Airlines, and a full 5.5 percent higher than the
industry average.

“We continue to distance ourselves from the rest of the pack,” said
Continental Chairman and CEO Gordon Bethune.  “Our employees work hard all
year to keep our airline on top, and our customers notice and appreciate their

In 2000, Continental gave on-time bonus checks to employees 11 out of
12 months, totaling $39 million.  Since the program started, Continental has
rewarded employees for on-time performance with $157 million in bonuses.  When
the airline places first among major U.S. carriers, every employee receives a
bonus check for $100.  When the airline places second or third, or finishes
the month with an on-time percentage of 80 or higher, employees receive $65.
Last summer, when other airlines were plagued by weather and labor delays,
Continental posted on-time numbers 6.2 points higher than the previous summer.
Continental Airlines is the fifth largest airline in the U.S., offering
more than 2,200 departures daily to 136 domestic and 92 international
destinations.  Operating hubs in Newark, Houston, Cleveland and Guam,
Continental ( serves more international cities than any
other U.S. carrier, including extensive service throughout the Americas,
Europe and Asia.

Continental was named the 2001 Airline of the Year by Air Transport World,
as well as the 1996 Airline of the Year, making it the only carrier to receive
this honor twice in five years.  Continental is in the top quarter of FORTUNE
magazine`s “100 Best Companies to Work for in America,” and is ranked the
nation`s No. 1 airline in customer satisfaction for long and short-haul
flights by Frequent Flyer Magazine and J. D. Power and Associates.
Continental has received numerous awards for its BusinessFirst premium cabin
(Conde Nast Traveler, OAG, Entrepreneur and Smart Money magazines), OnePass
frequent flyer program (Inside Flyer`s Freddie Awards) and overall operations
and management (FORTUNE magazine).




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