Continental Airlines bested the major
U.S. carriers in key measures of customer comfort and value on long-haul
flights, according to Conde Nast Traveler magazine`s fourth annual survey of
Continental`s premium BusinessFirst service was rated highest among all
U.S. carriers for transatlantic and transpacific flights. On domestic trips,
Continental`s first class service ranked higher than the top-10 major
carriers, and was rated the greatest “value for cost” among the majors.
“This is a testament to the hard work of Continental`s employees and their
dedication to offering customers exactly what they want on a consistent
basis,” said Continental Chairman and Chief Executive Officer Gordon Bethune.
The complete 2001 Business Traveler Awards are published in the October
2001 edition of Conde Nast Traveler.
BusinessFirst, offering first class amenities at a business class price,
is standard on Continental`s 777 and 767 widebody aircraft and many 757
aircraft. Passenger amenities include custom-crafted sleeper seats with a
full 55 inches of pitch, adjustable headrest, electronic legrest, footrest and
lumbar support; delicious menu selections featuring premium wines and
champagne; personal entertainment system built into the armrest console; and
Continental Airlines is the fifth largest airline in the U.S., offering
more than 1,900 departures daily to 122 domestic and 89 international
destinations. Operating hubs in Newark, Houston, Cleveland and Guam,
Continental serves more international cities than any other U.S. carrier,
including extensive service throughout the Americas, Europe and Asia. For more
information, visit continental.com.
Continental was named the 2001 Airline of the Year by Air Transport World,
as well as the 1996 Airline of the Year, making it the only carrier to receive
this honor twice in five years. Continental is in the top quarter of Fortune
magazine`s “100 Best Companies to Work for in America,” and is ranked the
nation`s No. 1 airline in customer satisfaction for long and short-haul
flights by Frequent Flyer Magazine and J.D. Power and Associates. Continental
has received numerous awards for its BusinessFirst premium cabin (Conde Nast
Traveler, OAG, Entrepreneur and SmartMoney magazines), OnePass frequent flyer
program (InsideFlyer`s Freddie Awards) and overall operations and management