For the fourth consecutive
year, Continental Airlines has been named one of the “100 Best
Companies to Work For” by FORTUNE magazine in a study conducted in conjunction
with the Great Place to Work Institute of San Francisco. Continental, the
only passenger airline on the list, ranked No. 55.
“It says a lot about Continental and our employees that we continue to
rank as one of the 100 Best Companies to Work For during the most turbulent
year in the history of the airline industry,” said Gordon Bethune, Continental
chairman and chief executive officer. “When the market improves and our
company recovers, we look forward to recalling our employees who were
displaced by the events of September 11. The best is yet to come for
The study selects the nation`s best companies to work for by evaluating
work environment and company culture, compensation and benefits, and other
measures of job satisfaction.
In addition to company-provided information, a survey sent to randomly
selected employees determines the company`s ranking on the list. FORTUNE and
the Great Place to Work Institute created the random selection process and the
survey, which asks employees to evaluate trust in management, pride in work
and relationships with co-workers.
The rankings will appear in the Feb. 4, 2002, issue of FORTUNE magazine.
“This award shows the consistency and strength of Continental despite
tough times,” said San Francisco Airport Sales Agent Diana Erhard. “It makes
me proud to work for an airline that treats its employees with fairness and
dignity and respect.”
Some of Continental`s workplace and benefits enhancements over the past
year include the following:
* Continental doubled the company-provided life insurance for employees
while absorbing all of the costs.
* Continental awarded 18 more employees with new Eddie Bauer Edition Ford
Explorers in 2001. The company awarded two additional vehicles in 2001
for employees of Continental Express and Continental Micronesia. To
date, the company has given 93 Explorers worth $3.7 million to
employees who have perfect attendance during a six-month time period.
* Enhancements to both the Continental Retirement Plan (CARP) and 401(k)
Savings Plan added benefits for longer-tenured employees. The 401(k)
program improved for all employees by making the company cash match
quarterly rather than annually and adding even more mutual funds to the
selection. In addition to “purchasing” an additional week of vacation
or receiving cash, the newly revised Flexible Benefit (Flex) program
added the opportunity for employees to deposit two percent of their
annual wages into the 401(k) account. In 2001, the company provided
mPower, a web-based retirement modeling and advice tool, to all
* Continental introduced ePass in 2001 to simplify employee pass travel
for employees using the latest technology. Employee travel now is
completely electronic rather than using paper passes. ePass not only
eliminates the need to keep track of paper passes, it also provides
ready access online to an employee`s travel account and has removed the
need to redeem paper vacation certificates or conduct other in-person
transactions at an airport or ticket office.
* To celebrate the company`s many awards, including Airline of the Year
by Air Transport World, the company encouraged employees systemwide to
“Take a Break and Celebrate” in summer 2001 with lemonade, soft
pretzels and caramel apples.
Continental Airlines is the fifth largest airline in the U.S., offering
more than 2,000 departures daily to 126 domestic and 89 international
destinations. Operating hubs in New York, Houston, Cleveland and Guam,
Continental serves more international cities than any other U.S. carrier,
including extensive service throughout the Americas, Europe and Asia. For
more information, visit continental.com.
Continental was named the 2001 Airline of the Year by Air Transport World,
as well as the 1996 Airline of the Year, making it the only carrier to receive
this honor twice in five years. Continental is ranked the nation`s No. 1
airline in customer satisfaction for long and short-haul flights by Frequent
Flyer Magazine and J.D. Power and Associates. Continental has received
numerous awards for its BusinessFirst premium cabin (Conde Nast Traveler, OAG,
Entrepreneur and SmartMoney magazines), OnePass frequent flyer program
(InsideFlyer`s Freddie Awards) and overall operations and management (Fortune