Air Canada has been voted the best Passenger Service Airline in the world by Air Transport World Magazine, only a few days after having been honoured with four distinctions at the 1999 OAG Airline of the Year Awards. Air Canada received this coveted award for the outstanding quality of its passenger service, for its leadership in innovation as well as its understanding and meeting the needs of the customer - both in the air and on the ground.
“The ATW Passenger Service Award is another tribute to all our efforts and initiatives in 1998,” said Robert Milton, Executive Vice President and Chief Operating Officer. “It is thanks to our continued focus on product innovation as well as our employees` hard work and dedication to service excellence that we have received this prestigious honour. We also want to thank our many loyal customers and the travel agency community for their confidence and encouragement to constantly enhance our services.”
Launched in 1974 by Air Transport World Magazine, a leading monthly magazine covering the global airline industry, the ATW awards have become the benchmark for excellence in the airline industry. The award winners are selected by the magazine`s editorial staff.
The airline won the ATW Passenger Service Award for the first time in 1985. Air Canada and Cathay Pacific are the only airlines to win this award twice since its inception. Air Canada is also a past winner in the technical excellence category.