Air Canada Expands Onboard Email and Internet Services Fleet-Wide

Following a very successful type trial, Air
Canada today announced that it will offer its customers onboard email and
Internet services throughout its fleet. With today`s announcement, Air Canada
becomes the first airline in North America to deploy the service. Air Canada
has signed a letter of intent with Seattle-based Tenzing Communications Inc.,
a global communications provider, to install the system across its fleet
starting in the fall 2001.

“We are very pleased with the customer feedback from our type trial. Our
passengers were very enthusiastic about the service and told us that they
considered onboard email and Internet a key element in determining their
choice of airline,” said Calin Rovinescu, Executive Vice President, Corporate
Development and Strategy, at a news conference at Le Bourget Airshow in Paris
today. ” We look forward to offering this convenient and cost-effective
product throughout our fleet of aircraft. Our decision to deploy the system
reflects our commitment to offer today`s connected air travellers the most
innovative and modern in-flight capabilities. It is also indicative of our
objective to use leading-edge technology to better serve the evolving travel
needs of our customers,” Mr. Rovinescu added.

Air Canada`s in-flight email and Internet services allow customers to
send and receive emails and to browse a selection of business and general life-
style focused web content via their own laptop computer. Travellers access the
service through Bell Mobility`s existing on-board communications system
available in all classes of service. The necessary software, supplied by
Tenzing, is compatible with PCs, Macs and Personal Digit Assistants.

Exactly one year ago today, Air Canada and Tenzing signed their first
memorandum of understanding to test the system. In November 2000, Air Canada
became the first carrier in the world to offer the system to its customers on
a free trial basis. Based on the overwhelmingly positive customer feedback,
the airline decided to go ahead with the implementation of the system across
its fleet.
“We congratulate Air Canada for becoming the first North American carrier
to deploy email and web services over the next few years,” said Alan
Pellegrini, President and Chief Operating Officer at Tenzing Communications
Inc. “Tenzing provides both airlines and their passengers with the most
economic and comprehensive in-flight connectivity service and we are pleased
to help Air Canada`s customers make their flight more productive with access
to email and web content.”

The onboard email and Internet system is currently installed on five
Boeing 767 aircraft operating on select North American routes and will be
deployed gradually throughout Air Canada`s fleet starting in the fall 2001. In
the meantime, customers can continue to use the service on the five equipped
aircraft at no charge. Passengers can access the system by registering for the
service on the Air Canada website at www.aircanada.ca/tenzing. The deployment
of the system will be completed by the end of 2003.

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