American Airlines Takes Next Step Toward Integrating TWA

5th Dec 2001

FORT WORTH, Texas - In another step toward combining two great airlines, American Airlines has replaced TWA’s airline code with its own for all flights departing on or after Dec. 2. From that point on, all TWA-operated flights will be marketed through travel agents, Internet reservations systems and elsewhere as American Airlines.

With the completion of this milestone, American will offer loyal customers of both airlines a route network and an array of services that are unmatched in the airline industry, including increased access to key airports in the U.S., South America, Asia, and Europe, as well as AAdvantage®, the largest and most innovative travel awards program in the airline industry. In addition, TWA and American are the only airlines to offer more legroom throughout their coach cabins.

Passengers departing between now and Dec. 1 will experience no change. They will check in at TWA counters and proceed to TWA gates and aircraft as usual through Dec. 1. Those who use Internet services to purchase tickets for travel Dec. 2 or after will only find American Airlines listed. Passengers holding TWA tickets do not need to do anything. Their TWA tickets will be valid.

On Dec. 2, TWA gates and ticket counters will all have American Airlines signage. Also, Trans World Express, TWA’s regional service, will be rebranded as “American Connection,” offering convenient connections with American at St. Louis.

Since American purchased the assets of TWA in April, the company has been strategically combining processes and systems to accomplish as smooth a transition as possible for its customers. To date, the company has integrated management and staff positions and is working with unions from American and TWA on integration agreements.




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