FORT WORTH, Texas—American Airlines Cargo announces today that it is the first U.S. carrier to be certified under the International Air Transport Association’s (IATA) Cargo 2000 Quality Management System. Cargo 2000 is an IATA-sponsored initiative in which airlines and freight forwarders work together to improve the standards relating to the efficiency of the air cargo industry.

The program is aimed at improving service reliability and information among participants who adhere to improved processes and automation. The membership of Cargo 2000 participants includes 29 of the world’s largest freight forwarders and airlines, of which only American and five non-U.S. carriers are certified to date. The certification process for Cargo 2000 focuses on performance, quality measurement and customer satisfaction.

American acquired certification for all freight shipments originating in the U.S. at its Miami, Chicago, Los Angeles, Boston, Newark, and New York JFK terminals which are destined for London’s Heathrow airport. These cargo segments are some of the airline’s largest, representing more than 40 percent of total trans-Atlantic cargo traffic. American will adopt a phased approach for the implementation of other international lane segments.

“We are proud that American Airlines is the first U.S. carrier to become Cargo 2000 certified. Our participation in Cargo 2000 allows us to focus on continuous improvement with our key freight forwarder customers, measured through each shipment’s designated milestones,” said Dave Brooks, president of AA Cargo.

American will participate in Phase 2 testing beginning Nov. 1, with the primary objective being to achieve customer satisfaction by meeting customer-defined requirements through application of the Cargo 2000 system.

About American Airlines Cargo

American Airlines Cargo, a division of American Airlines, is one of the largest scheduled air freight carriers in the world today, offering daily lift capacity to major cities in Europe, Canada, Mexico, the Caribbean, Central and South America, Asia and throughout the United States. American Airlines offers cargo service on virtually every flight it operates, providing one of the most comprehensive cargo networks in the industry.

About Cargo 2000

Cargo 2000 is an official interest group of the International Air Transport Association (IATA) and was created in 1997 to examine the challenges facing the air cargo industry. Cargo 2000’s objective is to improve the efficiency of air cargo transport, improve customer service and reduce costs to all participants by implementing a standardized program of business processes.

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