British Airways Agrees EU Passenger Charter

British Airways has confirmed today that it will sign up to the Airline Passenger Service Commitment (APSC). The new agreement, drawn up by carriers, passengers representatives, the European Civil Aviation Conference (ECAC) and the European Commission was unveiled today in Lisbon.


British Airways has confirmed today that it will sign up to the Airline Passenger Service Commitment (APSC). The new agreement, drawn up by carriers, passengers representatives, the European Civil Aviation Conference (ECAC) and the European Commission was unveiled today in Lisbon.


The APSC is designed to describe the level of service air travellers may expect from signatory airlines and enable Europe’s air travellers to choose the airline that suits their travel needs and individual service requirements.


Signatory airlines will each develop their own individual service plans, using the APSC as a benchmark.


Commenting on the new agreement, Mike Street - British Airways’ Director of Customer Service and Operations, said:

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“This agreement offers much to Europe’s air travellers and has British Airways’ endorsement. As an airline committed to offering superior standards of customer service we already meet or exceed the minimum benchmark set by the ASPC.


“Overall I believe much more can be achieved throughout the industry to enhance the service given to air travellers, whether they are buying tickets, awaiting departure or in transit to their destination. I hope that the APSC delivers a step change in customer service and a wake-up call to those airlines that are lagging behind.”


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